computer-assistance.online strives to provide our customers with excellent assistance and with a fair return services. To ensure our customers are satisfied with the product(s) they order, we offer a 15 day return period. Please note that digital products can only be refunded if they are not valid/working and this is requested via email to firstname.lastname@example.org or live chat within 15 days of the purchase. More information of when we do accept the return can be found bellow.
Our promise is that if you contact us for help within the first 15 days of purchase and we cannot fix your activation problem, we’ll provide a FULL REFUND IMMEDIATELY.
All Products sold on computer-assistance.online includes 1 year of support warranty.
WE ACCEPT RETURN WHEN
- The product is defective (defective licenses will be replaced or refunded depending on customer’s choice.)
Please keep in mind all licenses sold by computer-assistance.online are valid for 1 unique PC and cannot be transferred. (unless specified otherwise)
WE DO NOT ACCEPT RETURN WHEN
- Customer changed his mind or did placed an order by mistake(due to nature of a digital item, we do not allow returns for this reason)
- Software is not compatible with customer hardware (software compatibility is entirely a responsibility of the customer). example 1, purchases a windows software package for a MAC machine example 2, purchases a product suitable for windows 10 only, but has a windows 8 operating system.
Computer-assistance.online does not take liability for any underlying local issues with the computer that could prevent the normal functioning of any software sold.
By placing an order on our site you automatically agree with our Refund Policy. We reserve the right to change or modify any of the terms at any time.