Privacy Policy | Computer Assistance Online

1. Introduction
   Thank you for visiting our website computer-assistance.online and for your interest in our company and services. Protecting your personal data during the collection, processing, and use when you visit our website is of paramount importance to us and is done in compliance with the applicable data protection regulations.

2. Collection and Storage of Personal Data
   When you visit our website, we automatically collect certain information sent by the browser on your device. This data includes:

• The IP address (pseudonymized) of the device used

• Date and time of access

• The name of the file retrieved and the amount of data transferred

• Success message for the retrieval

• The browser and operating system of the device used

• Referring URL (previous page visited)

This data is collected to ensure the proper functioning of the website and the security of the system. The legal basis for this data processing is Article 6(1)(f) of the GDPR.

3. Use of the Contact Form
   For any inquiries, you can contact us via the contact form available on our website. The required data includes your email address and any additional information you may provide voluntarily. The processing of the data through the contact form takes place with your consent as per Article 6(1)(a) of the GDPR. The data will be used exclusively to respond to your request and will be deleted after resolution.

4. Data for Contract Execution
   When entering into a contractual relationship with us, we ask you to provide the following personal data:

• First name, last name, address, phone number, email

• Payment information

This data is processed for managing the contractual relationship under Article 6(1)(b) of the GDPR. The data will be stored until the contract is fully executed and then blocked for further use, unless legal retention obligations apply.

Additionally, our business model includes the sale of digital software licenses, sent via email. However, upon telephone request or specified in the order notes, we offer the option to purchase software licenses in physical format, with an additional cost for production and shipping, which will be communicated within 24 hours of the order.

5. Use of Payment Service Providers
   To process payments for orders, we work with payment service providers such as Stripe, PayPal, Revolut, and Skrill. The necessary data for processing the payment is transferred to the respective providers as per Article 6(1)(b) of the GDPR.

6. Cookies
   We use cookies to improve your experience on our website. Cookies are small text files stored on your device. Some cookies are essential for the functioning of the website, while others help us improve our services. You can manage cookie settings directly from your browser.

7. Rights of Data Subjects
   As data subjects, you have the right to:

• Request access to your personal data (Article 15 GDPR)

• Request the rectification of inaccurate data (Article 16 GDPR)

• Request the deletion of your data (Article 17 GDPR)

• Restrict the processing of your data (Article 18 GDPR)

• Receive a copy of your data in a structured format (Article 20 GDPR)

• Object to the processing of your data (Article 21 GDPR)

To exercise your rights, you can contact us at help@computer-assistance.online.

8. Data Security
   We implement technical and organizational measures to protect your data from manipulation, loss, destruction, or unauthorized access. However, the transmission of information via the internet is not completely secure, and therefore, we cannot guarantee the absolute security of data transmitted.

9. Changes to the Privacy Policy
   We reserve the right to update this privacy policy periodically to reflect changes in regulations or changes in our business processes. Any changes will be posted on our website.

10. Contact
    For any questions or clarifications regarding this privacy policy, you can contact us at help@computer-assistance.online.